Client Operations
We run the day‑to‑day operations that keep the platform trustworthy: onboarding, verification, KYC/AML workflows and client support. The work is detail‑heavy and standards‑driven—often in shifts and across multiple languages.
What We Run
We handle onboarding and identity checks, ongoing screening and monitoring, account maintenance and case resolution. Accuracy matters: we keep records consistent and work closely with Risk and Compliance on controls, and with Engineering on automation where it makes sense.
How We Work
Right first time
We prioritise accuracy and consistency over “quick fixes”.
Structured workflows
Work is run with documented steps and predictable handovers, especially across shifts.
KYC/AML done properly
Risk‑based thinking, proper records and escalation when needed—together with Risk and Compliance.
Service with discipline
Transparent updates, sensible prioritisation and multi‑language support where required.
Continuous improvement
We remove manual friction where possible and keep improving the workflows.
